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Will there be changes to residential electricity prices?
Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2022 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2022 onwards for supply on and from this date. The average residential electricity bill is $303* and the increase of 2.50% equates to $7.58 per bill or $45.48 per annum. *Approximate only, based on the average consumption of a residential customer calculated using the current Home Plan (A1) regulated tariff. (July 2019). Amounts will vary for each customer depending on consumption.
Which payment options do not incur transaction fees or payment surcharges?
We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are eligible concession card holder, residential customer who is 65 years of age or older or you are currently considered by Synergy to be in financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information.
What can I do to ensure my personal and financial information are safe?
You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.
Will green energy be used to power my business?
We can't guarantee that the green energy you purchase will be directly fed to your premises. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your business.
How can I save money on my bill?
There are a number of challenges when it comes to saving money on your gas and residential bill thanks to the range of variables that affect energy consumption in the modern household.From your climate to the number of people living under one roof, it can be difficult to manage everything without help. Thankfully, Synergy provides tools its customers can use to find where they can save power and lower their bill.
What is a payment extension?
If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment extension application is successful at the end of the process.
Privacy
We appreciate that like most people, your privacy is very important to you. Your privacy is also extremely important to us. We have strict systems in place to make sure your personal details stay protected, and are only used for the right purposes. In every instance we collect, store, use and disclose your information professionally and respectfully.
Advanced metering: A giant step for WA’s intelligent energy future
Advanced metering: A giant step for WA’s intelligent energy future
My Account
Help and advice about My Account and Synergy website.
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A new wave of energy innovation at Alkimos Beach